It's like they didn't want to get complaints

If they don't get complaints, they must be doing okay. and you can't complain because there IS a process. [Link]

How difficult is it to file a complaint against a rogue abortion doctor in Pennsylvania? It's a question I had after reading the grand jury report in the case of Dr. Kermit Gosnell. I got even more curious after reading this item by my colleague Garance Franke-Ruta, who interviews a nurse practitioner at a different organization who tried to help two former Gosnell clients to file a complaint:

...she personally tried to work with two women to file complaints to the Pennsylvania Department of Health about him. In both cases, the women found the complaint process so onerous and the telling of their stories so personally difficult that they failed to complete the paperwork and abandoned the effort. The Health Department complaint process "was way too burdensome" for the women, she said, "not to mention the stigma, to have to tell your story aloud to state officials." So why didn't she complain on her own? "It really had to be a patient," she said. There was no clear channel for independent third-party complaints like hers. 

Of course, that was then. Say that a woman walked into a clinic like Gosnell's today for a consultation. If she saw cat feces, blood-spattered blankets, and medical waste all around, causing her to leave immediately, would there be an easy way to alert the appropriate public health officials? Say she had the inclination to complain, but would give up if it turned out to be excessively difficult. And imagine, though it's probably naive to do so, that she knew the Pennsylvania Department of Health was in charge.

Let's start at that website (interested readers can open a new tab and see how quickly you can find where to complain before reading on):