13 Steps to get your way with Customer service Reps

From the Consumerist [Link]

She writes, "in 99% of situations, it allows you to reach an agreeable solution to almost any problem. It is something I do for family and friends, and for myself." Some of her methods have been mentioned in various ways on the site before but others are completely unique. And by the time you read her true success story at the end, you'll swear she has Jedi mind-control over customer service reps. It boils down to, without raising your voice, asserting control over the conversation from the beginning and then never relinquishing that power.

Sounds like good advice.