Tuesday, March 25, 2008

Bad IT staff, no biscuit

If you are sending automated email, do not set the reply to another domain, like say, www.donotreply.com. If you do, customers will send things that were not meant to go there. [Link]
If your company is in the habit of using a "donotreply.com" address in the "From" field of its emails, you might want to forward your IT department this entry from the Washington Post's "Security Fix" blog—when customers don't pay attention and reply to a "donotreply.com" email address, it goes to Chet Faliszek, a programmer in Seattle who registered the domain seven years ago.
With the exception of extreme cases... Faliszek says he long ago stopped trying to alert companies about the e-mails he was receiving. It's just not worth it: Faliszek said he is constantly threatened with lawsuits from companies who for one reason or another have a difficult time grasping why he is in possession of their internal documents and e-mails.
Wow. wouldn't donotreplay@mydomain.com make a heck of a lot more sense?

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