Tuesday, May 03, 2016

TSA lines grow to 3 hours, snake outside the terminals, with no end in sight

TSA lines grow to 3 hours, snake outside the terminals, with no end in sight
Yuck. "The TSA is now warning travelers to expect very long security lines this summer (Denver Airport warns that its TSA queues can take three hours to clear), as it scrambles to train more staff. In the meantime, whole airports' worth of people are missing their flights, sending the airport managers and airlines into rare public displays of temper against the agency, calling the lines "unacceptable" (American Airlines), a "fiasco" (Brent D. Cagle, interim director of aviation for Charlotte Douglas International Airport) and accusing the agency of lying when it cites crowds as the reason for lines (Denver Airport). The agency still hopes that more people will sign up for Precheck, which turns travel into a profit center for the agency, rather than a cost center. A cynic might say that this summer's "fiascos" are an attempt to squeeze user fees out of American travellers, but whether or not the lines are a deliberate strategy is largely irrelevant, as it will certainly have the effect of pushing more fliers into the Precheck program. However, even Precheck fliers aren't immune: as the TSA diverts its staff to handle the three-hour-long queues, the Precheck lines have slowed down. The Precheck lines in Newark can take more than an hour to clear."

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