An Invisible Rating System At Your Favorite Chain Restaurant Is Costing Your Server

An Invisible Rating System At Your Favorite Chain Restaurant Is Costing Your Server

Five star targets are really thumbs up for five and thumbs down for anything else. “Experiences like Anna’s remind Cornell's Professor Levy of an economic concept known as Goodhart’s Law: “When a measure becomes a target, it ceases to be a good measure." In other words, pushing people to reach a specific goal tends to corrupt the system, rendering it ineffective.”